Not available to residents of Ontario or Alberta. This page is for players 19+ elsewhere in Canada (18+ in Manitoba and Quebec).

Luxury Casino Login: Official Link, Mobile Play and Fixes

By James Burke · Checked Oct 20, 2026

This page covers the official Luxury Casino login page, how mobile play works, and what to do if you can't get into your account. Every fact comes from Luxury Casino's and Casino Rewards' own pages, checked Oct 20, 2026. For limits, payout terms and our overall take, see our Luxury Casino review.

Luxury Casino is run by operator Fresh Horizons Ltd, listed on the KGC permit-holder register (checked Oct 20, 2026); the casino's terms show Kahnawake Gaming Commission licence 00972 (Luxury Casino terms, checked Oct 20, 2026). It is not licensed by any Canadian provincial regulator.

The official login page

The login page is https://luxury.casino/en/login/ (checked Oct 20, 2026). It says: "If you already have an account here at Luxury Casino ® then log in now using the button below:"

• Type the address yourself or use a bookmark. Don't log in through ads, search results you don't recognise, or emails.
• Search results can also show other sites using the Luxury Casino name that we couldn't verify as official. We don't link them. If the address isn't luxury.casino, don't enter your details.
• This page doesn't cover Ontario. Any Ontario-facing Casino Rewards site is separate, with its own terms and regulator.

Is there a Luxury Casino app?

We found no App Store listing for Luxury Casino under the operator's name, Fresh Horizons, in the Canadian App Store on Oct 20, 2026. Listings there that use the Luxury Casino name are either labelled for Ontario, which is a separate operation not covered here, or come from publishers we couldn't link to the operator on its official pages, so we don't link them. We didn't confirm a Google Play listing either. The Casino Rewards FAQ says the member casinos can be played by downloading the casino software, in your browser, or "on mobile/tablet devices" (checked Oct 20, 2026).

The Luxury Casino FAQ still describes downloadable desktop software, but on Oct 20, 2026 the site's /en/download/ link led to an online registration page rather than a file download. So we can't confirm that a desktop client is still offered.

Mobile is just another way to reach the same account and the same limits. Deposit limits, cooling-off and self-exclusion apply whichever device you use (see "Responsible gambling tools" below).

Your username and password

From the Luxury Casino FAQ (checked Oct 20, 2026):

• You choose a password when you register, and "the password is case sensitive".
• "At the end of the registration your username, which is your email address, and the password will be displayed on the screen."

Locked out or forgot your password

• The login page has a "Forgot your username or password?" link, which leads to the casino's live chat (checked Oct 20, 2026).
• The Casino Rewards FAQ says: "Please click on the forgotten account/password link in your casino to reset your details or speak with a member of our 24/7 live chat team."

Getting help

The Luxury Casino contact page says Luxury Casino "maintains a 24 hours 7 days a week Support Centre to handle all email and live chat queries". The email address is support@crhelpdesk.com, and the page says "We do our best to process all emails within 48 hours". "Login/Password" is one of the email query types. The Casino Rewards contact page lists the same address. Neither page lists a phone number. We didn't find published rules on lockouts after failed login attempts, or any two-step login option, so we don't describe either.

Logging in safely

• The Luxury Casino FAQ says not to give your password "to anyone else, even if contacted. We don't need to know your password in any emails or contacts with the help desk".
• It also says: "if there is a chance that children or other adults may use your computer then we recommend that you don't use any facility that remembers your password."
• The Luxury Casino terms say the password "must be kept confidential", and the casino "must be immediately informed" if your login details are stolen or used without permission. The terms also cover biometric log-in: if you turn it on, register only your own biometrics on your device.

For suspicious emails and how to check them, see Casino Rewards support and complaints. Questions about accounts across the group are covered in Casino Rewards sister sites.

Responsible gambling tools

From the Luxury Casino responsible gambling page (checked Oct 20, 2026):

• "Daily, Weekly and Monthly deposit limits can be set on your account" by contacting support, and "Only after 24 hours has lapsed will increased limits be available".
• "Cooling off periods between 24 hours and 6 weeks" and a "6 months self-exclusion period". Once a self-exclusion "has been applied, we will not be able to reverse this decision".
• To self-exclude, contact support first, then send "a request in email format", which "must be sent from the email address registered on the Casino Account". Self-exclusions "should not be assumed to be applied until such time as a confirmation email has been sent".
• The page also says: "please ensure that you self-exclude at any other gambling operators, where you may also hold accounts", and points to the Kahnawake Gaming Commission's Comprehensive Self-Exclusion (gamingcommission.ca/interactive-gaming/players/).

See also our responsible gambling tools guide.

Your Casino Rewards account on mobile

The Luxury Casino FAQ says you can reach your Casino Rewards account "via the 'Promotions' section on your mobile/tablet device" (checked Oct 20, 2026). How points work is covered in Casino Rewards loyalty explained.

Before you deposit: three checks

Set limits before you play. Help is free and confidential: see the helpline list for every province on our responsible gambling page, and the Casino Rewards page for the other casinos in the group.