Not available to residents of Ontario or Alberta. This page is for players 19+ elsewhere in Canada (18+ in Manitoba and Quebec).
We couldn't find an official Casino Rewards status page on Oct 21, 2026. The Casino Rewards FAQ says: "If your games are not loading, please contact our live chat team for a diagnosis on the potential cause." (checked Oct 21, 2026). So live chat at the casino you joined is the official route.
The Casino Action FAQ answers this directly: "This is usually caused by your Internet connection becoming slow or interrupted." It adds that the server "attempts to retry sending your wager result to your computer" and that, if this fails, "you will receive notice of an unfinished bet the next time you start that game" (checked Oct 21, 2026). This is Casino Action's FAQ. Other member casinos may word it differently.
On the downloaded software, the Casino Action FAQ says "upgrade available" means "you need to download the latest updated version of this game". It says download time depends on "The number of games you have selected to download, the size of the game and your Internet connection speed" (checked Oct 21, 2026).
The Casino Rewards FAQ says: "Please click on the forgotten account/password link in your casino to reset your details or speak with a member of our 24/7 live chat team." If your account is locked rather than down, see Casino Rewards account suspended or closed. If the casino wants documents first, see our casino KYC verification guide.
The Casino Action contact page says Casino Action "maintains a 24 hours 7 days a week Support Centre to handle all email and live chat queries". It lists support@crhelpdesk.com and says "We do our best to process all emails within 48 hours" (checked Oct 21, 2026). We didn't see a phone number. Never send your password by email.
Casino Action, one Casino Rewards member casino, is run by operator Fresh Horizons Ltd., listed on the KGC permit-holder register (checked Oct 21, 2026); the casino's terms show Kahnawake Gaming Commission licence 00972 (Casino Action terms, checked Oct 21, 2026). It is not licensed by any Canadian provincial regulator.
If an outage makes you want to chase losses or keep playing elsewhere, take a break. Our responsible gambling tools guide shows how to set limits.
We couldn't find an official status page on Oct 21, 2026. The Casino Rewards FAQ says to contact live chat if games aren't loading.
The Casino Rewards FAQ says: "If your games are not loading, please contact our live chat team for a diagnosis on the potential cause." (checked Oct 21, 2026).
The Casino Action FAQ says that if the result can't be sent, "you will receive notice of an unfinished bet the next time you start that game" (checked Oct 21, 2026).
The contact page lists email (support@crhelpdesk.com) and live chat, and describes a "24 hours 7 days a week Support Centre" (checked Oct 21, 2026). We didn't see a phone number.
No. This page isn't for residents of Ontario or Alberta.
Set limits before you play. Help is free and confidential: see the helpline list for every province on our responsible gambling page.